Privacy Policy
Privacy Policy
Introduction
Welcome to The Butchers @Topsham. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights. By using our services, visiting our shop or website, or interacting with us, you agree to the practices described in this policy.
Who we are
The Butchers @Topsham is a retail butcher and food service business operating from Topsham. Our contact details are available in-store and on receipts. If you have questions about this policy, please contact our team in person or via the contact information we provide at the point of sale.
Information we collect
We may collect the following categories of personal data:
Identity data: name, title.
Contact data: postal address, email address, telephone number.
Transaction data: details of purchases, order history, payment method (payment card details are not retained by us unless explicitly stated at point of sale and processed only through secure payment processors).
Account data: account username and password if you register for an online account.
Marketing and communications data: preferences for receiving marketing communications and details of your interactions with those communications.
Technical data: IP address, device type, browser type, operating system, referring pages, and pages visited on our website (collected via cookies and similar technologies).
Special category data: we do not generally collect sensitive personal data (such as health information) except where voluntarily provided by you (for example, allergy information requested to fulfil an order). If you provide special category data, we will handle it with extra care and legal basis.
How we collect information
Directly from you: when you place an order, register for an account, subscribe to communications, complete feedback forms, enter competitions, or communicate with us in person, by phone, email or social media.
Automatically: through cookies and similar technologies when you use our website.
From third parties: when you use third-party payment services, delivery partners, or where you have consented to sharing data (for example, reviews posted via third-party platforms).
Why we collect and use your data (purposes and lawful basis)
We process personal data for the following purposes and on the listed lawful bases:
To provide services and fulfil orders (contract): process and deliver purchases, take payments, manage refunds and returns.
To communicate with you (contract or legitimate interests): respond to enquiries, provide order updates and customer service.
To operate our website and improve services (legitimate interests): analyse usage, perform testing, and enhance user experience.
To send marketing communications (consent): with your consent, send newsletters, offers and promotions. You can withdraw consent at any time.
To comply with legal obligations (legal obligation): keep records for tax and accounting, comply with food safety and trading standards, and respond to lawful requests from authorities.
To protect our business and customers (legitimate interests): prevent fraud, detect and remedy security incidents, and enforce our terms.
Cookies and similar technologies
We use cookies on our website to make it work, to understand how it’s used, and to tailor content. Types of cookies we use include:
Strictly necessary cookies: required for the website to operate.
Performance and analytics cookies: collect anonymous data about site usage.
Functionality cookies: remember preferences and settings.
Advertising cookies: may be used to serve relevant offers when you browse other sites (only with consent where required).
You can manage or disable cookies via your browser settings, but this may affect website functionality.
Sharing your information We may share personal data with:
Professional advisers: accountants, legal advisers and auditors where necessary.
Regulatory and law enforcement authorities: where required by law or to protect our rights and property.
Third parties in business transfers: in the event of a merger, sale, reorganisation or acquisition, customer information may be transferred as part of that transaction.
We require all third parties to take appropriate security measures and to process your data only for specified purposes consistent with this policy.
International transfers
Some of our service providers may process data outside the UK. Where personal data is transferred abroad, we will ensure appropriate safeguards are in place, such as standard contractual clauses or the recipient being subject to an adequate level of protection under applicable law.
Data retention
We retain personal data only as long as necessary for the purposes set out in this policy or to satisfy legal, accounting or reporting requirements. Criteria used to determine retention periods include the nature of the data, the purposes for which it was collected, legal obligations and the statute of limitations for potential claims.
Your rights Depending on applicable law,